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Chapter 19. Communication > Effective communication

Effective communication

The first step to effective communication is for you to take responsibility for how you communicate. It’s always easier to blame someone else for a misunderstanding, but you should realize that as the sender, you are responsible for relaying your message. Follow these guidelines to avoid miscommunication:

  • Remember that nothing is self-explanatory.

  • Explain all technical terms.

  • Answer expected questions.

  • Warn against common mistakes.


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