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Chapter 18. Put It in Writing > Breaking Through Writer's Block - Pg. 196

Put It in Writing 2. 196 3. 4. We don't know who to complain to. It's hard enough to get letters written to friends and family whose addresses you have at your fingertips. But, when you have to zero in on one name, title, and address within a multinational, multiconglomerate, behemoth of a corporation, there are so many research steps involved before you can get your letter in the mail, most anyone in that situation would procrastinate. Solution:Don't get overwhelmed by the thought of tracking down the right person. All it takes is some simple research and a little resourcefulness. You don't think it will do any good to complain so you don't bother to do it. Solution:Realize that most companies do take complaints seriously. If your letter is concise, but with all necessary details, and firm but not hostile, it will most likely be read and acted upon. Direct it to the highest person in the organization and accompany it with any necessary documentation (photocopies--not originals!), such as plane tickets, product purchase re- ceipts, photos of a faulty product, and the like. You assume it's too late to complain. If you've procrastinated and let weeks or months pass since the event occurred or since you first bought or used a faulty product, you might assume that your complaint won't be taken seriously. Solution:Give it a try anyway. If it's been several months or a year or more, you might find that the company will not compensate you in any way, but a matter of weeks or a few months probably won't make a difference. The rewards that can come from lodging a formal complaint in a timely manner, whether those rewards are actual compensation or just an apology, are usually worth the hassle of making the complaint. Matter of Fact