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Chapter 9. Looking Ahead: The Core Roadm... > Symptoms of Governance Quality: Inve...

Symptoms of Governance Quality: Investor Relations

Any investor who has contacted a corporation by telephone, letter, or online, knows that the quality of investor service varies from one company to another. The quality of information and response individual investors receive, the plain explanations and disclosures made in quarterly and annual SEC filings, and the ease of use in annual reports issued by the corporation define how much effort is being put into corporate governance.

Key Point: If the investor relations policies of a corporation are active and responsive, that is a sign of excellence in corporate governance. If the policies are passive and minimal, the problems may go all the way to the top.



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