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Chapter 15. Sending Assertive Messages > HOW DELIVERY AFFECTS DIFFERENT STYLES

HOW DELIVERY AFFECTS DIFFERENT STYLES

How you say words is important when using each style. Following are some suggestions for successful delivery:

Supporting/Caring.

Use a warm, nurturing, mellow tone of voice. Communicate personal interest, appreciation, concern, gratitude, or empathy by making good eye contact and using comforting facial expressions. (Think of a loving grandparent.)


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