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Chapter 17. Four Steps to Assertive Comm... > Repeat the Question or Statement

Step 1:. Repeat the Question or Statement

One way to add power to your assertiveness is to repeat your first communication. Some have referred to this as the broken record. You ask the same question or make the same statement. Make sure that you have good eye contact and that you speak with confident, assertive voice tones. You may want to emphasize certain words the second time to increase the chances of getting your point across.

Assertive statements: “Will you please tell me how to find Mr. Green’s office?” (No response from the other person) “Will you please tell me how to find Mr. Green’s office?”



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