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Chapter 14. Four Assertive Styles > Which Style Is Which?—A Quiz

Which Style Is Which?—A Quiz

Using the abbreviations listed below, identify which assertive style is used in the following examples. Reading them aloud may help you recognize the differences.

S/C= Supporting/Caring D/G = Directing/Guiding A = Analytical E = Expressive

1: _____ “The quarterly report indicates a 7% increase in productivity.”
A: A A straightforward statement of facts
2: _____ “Hey! That’s terrific!”
A: E Spontaneous enthusiasm
3: _____ “I really appreciate your summarizing all that data for us.”
A: S/C A personal acknowledgment with gratitude
4: _____ “It’s important to nail down just how that was accomplished.”
A: D/G A statement of opinion and a concern for results
5: _____ “Give me some more details on that new product line.”
A: D/G Commanding someone to provide information
6: _____ “I know you’re excited about our new products, Pat, and I would like to hear more about them after we finish the productivity discussion.”
A: S/C Recognizing anothers interests, and indicating support while preventing a diversion
7: _____ “Thank you Terry. I estimate about 20 minutes will be required to complete the productivity analysis. The next item on the agenda will be new products.”
A: A Providing information about timing, and indicating support while preventing a diversion
8: _____ “Okay, let’s do it. This productivity stuff is boring and I’d like to get on to a new topic!”
A: E Action words, stating a dislike, and enthusiasm for the suggested new topic
9: _____ “Chris, you sure like the new ideas, don’t you? Thank you for being patient and keeping a lid on long enough for us to finish.”
A: S/C Acknowledging enthusiasm and expressing appreciation for cooperation
10: ____ “My analysis revealed three factors that contributed to the productivity improvement. The first was…”
A: A Informative, factual, unemotional




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