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Part VIII: APPENDIX > Practice 1: Author’s Suggested Responses

Practice 1: Author’s Suggested Responses

Work Situation: “I am really disappointed that you don’t have the information for me. I thought we had a clear understanding that you would have it ready by today at this time. How soon will you have it for me?”

An active listening response to the co-worker: “So you’re saying that since making the commitment to me you have had other demands put on you and are pretty stressed trying to get everything done on time. Right?”


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