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Part IV: Changing Your Behaviors > Body-Language Signals

Chapter 12. Body-Language Signals

You have now seen that your choice of words is critically important. Perhaps even more essential is how you say them. Your delivery of the message makes all the difference. Most people use the phrase body language to refer to all aspects of interpersonal communication beyond the choice of words. Everything becomes important when a message is being delivered: voice tone, volume, inflection, pace, eye contact or lack of it, facial expression, gestures, movements or lack thereof, posture, muscle tension, changes in skin coloring, clothing, hair style, eyeglasses, and so on. Whew!

Staying continuously aware of all aspects of body language is not possible. Having some awareness is very important in your assertiveness training. Even though other people might not be able to list all of your body-language signals during an interaction, they respond and interpret them unconsciously as part of receiving your message. This process is automatic, constant, and complex.


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