• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Chapter 20. Active Listening

You may be concerned about what to do if the other person responds emotionally and defensively to your confrontation. That is a legitimate concern and a likely occurrence! Probably the most effective technique for handling such responses is empathic listening, or active listening. [*]

[*] For a complete treatment of this technique, orderSelf-Empowermentby Sam Lloyd and Tina Berthelot, Crisp Publications, 1992.

The idea is to listen carefully when the other person responds to what you have said, and prove that you heard and understood by restating what you heard. Your restatement needs to be paraphrased so you won’t sound like an echo. Try the following effective formula:


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint