• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 20. Active Listening > Restating What You Hear

Restating What You Hear

Terry might react to being confronted about his dinnertime behavior by saying, “Get real, Mom (or Dad)! All you ever talk about is quality time. We don’t have any quality time in this family anymore!”

  What is Terry’s unstated emotion? ___________________________________

___________________________________________________________________

  Terry seems to be feeling disappointed, hurt, angry, and frustrated.
  What is the content of the message? _________________________________

___________________________________________________________________

  Terry’s message was that the family is lacking in quality time together.
  What would be your restatement? ___________________________________

___________________________________________________________________

  An active listening response might be as follows: “Terry, you sound frustrated and disappointed about our not having much time together. Is that right?”




PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint