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Part I: You have the Right Stuff > Make Your Choice Now

Chapter 1. Make Your Choice Now

SUCCESSFUL COUNSELORS FAILURES
Use accepted techniques Don’t use accepted techniques
Let the person being counseled do most of the talking Do most of the talking themselves
Listen to all the person being counseled has to say Listen only superficially and then jump to conclusions
Make appropriate suggestions in a sensitive way Criticize
Paraphrase or repeat back what they think the other person said Inject their own interpretations
Stay cool and collected Let their emotions get away from them
Honor the rule of confidentiality Don’t honor the rule of confidentiality
Acknowledge the other person’s values and provide the guidance based on those values Impose their values on the person being counseled
View counseling as an orderly process with certain rules Make up their rules as they go
Provide the guidance needed to assist a person to make his or her own decision Make decisions for the person being counseled
Provide support and reinforcement after a decision has been made End interviews abruptly and move on to something else
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