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Part II: Setting the Stage > Which Approach is Best?

Chapter 19. Which Approach is Best?

Justine is increasingly upset over Sally’s on-the-job behavior. Employed six weeks ago (at Justine’s suggestion) Sally is not living up to her potential. The primary problem seems to be Sally’s inability to separate her responsibilities at work from her personal problems. She has been late and absent more than any other member of the staff and she receives far too many phone calls from her children. What makes the situation even more irritating to Justine is the fact that this problem was anticipated and discussed during the employment interview. Sally said: “You need not worry about my home problems. Things are under control.”

Justine has asked Sally to join her in her office in ten minutes. She is contemplating which of the following approaches to take.


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