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Part II: Setting the Stage > Positive Feedback

Chapter 17. Positive Feedback

Feedback is the response you give to what you hear from the person being counseled. It is your reply. There are three forms of positive response.

1. Comfortable silence. A verbal response is not always necessary or advisable. Sometimes a reply to what the individual is saying is an interruption to their train of thought. If given more time, the individual will lead you to the crux of the matter. When you communicate nonverbally that you are comfortable with what is being said you will probably hear more without asking. Although extended silence could be counterproductive, short silences with a smile (when appropriate) can be more encouraging and supportive than words.


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