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Chapter 10. Anger and Your Communication... > How Angry do You Become When You’re ...

How Angry do You Become When You’re not Listened to?

Listening is crucial to communicating effectively and reducing anger.[*] It says:

[*] For more on listening skills, order The Business of Listening by Diane Bone, published by Crisp Publications, Inc. See the back of the book.

  • I am interested in you as a person.

  • I respect you as a person.

  • I am not trying to evaluate you.

  • I want to understand you.

  • I think this relationship is worth listening to.


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