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The Switch to Excellence

There has been a noticeable movement in the direction of higher quality products and improved service in the past few years. The pursuit of excellence is a reality. There are four major reasons for this trend.

  • Product safety has been highlighted by consumer advocate groups and legal implications have followed.

  • Organizations have become more aware of their environmental and social responsibilities.

  • Repeat sales depend more upon customer satisfaction (quality) than in the past.

  • International competition has set higher quality standards with some products.


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