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Chapter 13. Analyzing and Evaluating Thi... > Another Obstacle: Group Definitions ...

Another Obstacle: Group Definitions of Reality

Within all organizations, there is a natural generation of “favorable self-description” or “self-serving representation.” This involves an image the organization fosters of itself, both inwardly and outwardly. How explicitly and openly these representations are stated varies from organization to organization, as does the degree of contradiction between presentation and fact. By their very nature groups have a vested interest in presenting the most favorable picture of themselves to those outside. Typically, therefore, a rosier picture than is actually the case is created for external consumption. Even within an organization there are usually some truths that remain unspoken and taboo. Being an “insider” does not mean you can say anything you want to other insiders.

For example, some doctors are aware of more medical malpractice than they are willing to publicly discuss. Lawyers sometimes play down the fact that some lawyers routinely bill clients for more time than they spend on their clients' cases and that judges sometimes decide a case as a result of their personal beliefs and reaction to the appearance and demeanor of the accused, rather than by the relevant facts of the case and the meaning and intent of the law. Sociologists study this phenomenon under the categories of “in-group and out-group” behavior. Social psychologists study it under the category of social self-deception.


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