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Chapter 16. Troubleshooting and Recoveri... > Did You Get an Error Message?

Did You Get an Error Message?

Unfortunately, most computer error messages are obscure and do little to help you resolve a problem directly. However, error codes and error text can help you down the road, either by giving you something to search for in an online database (see “Troubleshooting Using Online Resources,” later in this chapter) or by providing information to a tech support person. Therefore, you should always write down the full text of any error message that appears.

Tip

If the error message is lengthy and you can still use other programs on your computer, don’t bother writing down the full message. Instead, while the message is displayed, press Print Screen to place an image of the current screen on the clipboard. Then open Paint or some other graphics program, paste the screen into a new image, and save the image. If you think you’ll be sending the image via email to a tech support employee or someone else that can help with the problem, consider saving the image as a monochrome or 16-color bitmap or, if possible, a JPEG file, to keep the image size small.



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