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Chapter 16. Troubleshooting and Recoveri... > Checking for Solutions to Problems

Checking for Solutions to Problems

Microsoft constantly collects information about Vista from users. When a problem occurs, Vista usually asks whether you want to send information about the problem to Microsoft and, if you do, it stores these tidbits in a massive database. Engineers then tackle the “issues” (as they euphemistically call them) and hopefully come up with solutions.

One of Vista’s most promising new features is Problem Reports and Solutions, and it’s designed to make solutions available to anyone who goes looking for them. Vista keeps a list of problems your computer is having, so you can tell it to go online and see if a solution is available. If there’s a solution waiting, Vista will download it, install it, and fix your system.


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