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Remote Assistance

Remote Assistance lets two people work collaboratively on one Windows XP computer—one at the computer and one remotely, over the Internet. The feature is intended to let people get technical assistance from someone at a remote location, and it's based the same technology as the Remote Desktop feature I described in the previous section. There are several significant differences, however:

  • With Remote Assistance, both the local and remote users see the same screen at the same time, and both can move the mouse, type on the keyboard, and so forth.

  • Remote Assistance doesn't make the local computer's drives appear in the drive list, nor does it transmit sound back, as Remote Desktop does.

  • Remote Assistance connections can't be made ad lib. One Windows XP user must invite another through email or Windows Messenger. Or, one user can offer assistance to another using Messenger. In any case, the procedure requires the simultaneous cooperation of users at both ends of the connection.

  • Remote Assistance can be used to connect to Windows XP Home Edition. Users of any version of Windows XP can assist each other.

  • Remote Assistance allows you to use text chat or to establish voice communication while the desktop session is active.


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