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Chapter 14. Troubleshooting Your Interne... > Before You Run into Trouble

Before You Run into Trouble

The best tool to have on hand when you're diagnosing Internet problems is information about what you should expect when your connection is working.

It's very helpful to collect correct output of the TCP/IP diagnostic programs, which I'll discuss later in this chapter, and store the copies in a notebook for reference purposes. You can use the PrntScrn key to take snapshots of the output and setup windows, and then paste the pictures into a WordPad document as a super-fast way of recording this stuff.


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