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Troubleshooting 101

When problems occur on a network, perhaps the hardest thing to do is decide where you should begin your troubleshooting efforts. In this chapter, we'll cover the basic logic behind network troubleshooting, and the software utilities to diagnose problems on a network. Some of these utilities are standard parts of the TCP/IP suite of protocols and applications, while others are specific to Windows-based operating systems.

The Importance of Preparation

Problems are eventually going to occur on any computer network. You'll be in a much better position to diagnose and repair these inevitable problems if you take some time to prepare before trouble occurs. Here are some of the ways you can prepare:


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