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Troubleshooting

Shortcut Doesn’t Work

I click a shortcut somewhere in my Start menu and nothing happens or I get an error message.

Windows isn’t smart enough, or, to put it another way, it would be too much software overhead for the OS to keep track of all the shortcuts and update them, as necessary, when the files they point to are moved or deleted. A system that’s been in use for some time will certainly have “dead” shortcuts, just as Web pages have broken links floating around. When you click a shortcut icon anywhere in the system—be it the Start menus, the desktop, or in a folder—and you get an error message about the program file, click OK and let Windows take a stab at solving the problem by searching for the application. If it’s found, Windows XP “heals” the shortcut so that it will work again next time you use it.


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