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Troubleshooting

No Connect Option for Web Printing

I can view a Windows XP computers/printers Web page and select a printer, but Connect is not shown as an option.

This problem should only occur when you’re trying to establish the connection using an older version of Windows. This won’t be a problem with Windows XP or Windows 2000. If you are using an older version of Windows, first of all, you must be using Internet Explorer version 5 or higher. Then, you need to have IPP software installed on the computer that is viewing the Web page, and you must be using Internet Explorer as your Web browser. Windows 95, 98, and NT 4 can get IPP software from http://www.windowsupdate.com. Download the Internet Printing update. Then, when you view the Web page with IE, you can connect and use the printer.


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