• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Troubleshooting

My Attempt to Upgrade to QuickTime Pro Failed

When I entered my QuickTime Pro registration information, I see an error dialog box stating that the registration information is not correct. Or, it appeared to work, but when I return to the Registration sheet, the Basic version is still shown and no registration information appears in the sheet.

The QuickTime Pro registration code is tied to the name you used when you obtained it. You must enter this name exactly as you used it; otherwise, the registration code will not be accepted. Also, double-check the registration code that you entered; these codes are long and complex, so it is easy to make a mistake. The code and name are case-sensitive, so make sure that you enter them exactly as shown in the information that you receive from Apple.


PREVIEW

                                                                          

Not a subscriber?

Start A Free Trial


  
  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint