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Troubleshooting

The iTools Plug-In Cannot Be Found

When I attempt to access iTools services, I see a message stating that the software needed for iTools cannot be found.

Under Mac OS X, access to iTools is provided through the iTools plug-in that is located in the Internet Plug-Ins folder, which is in the Library folder (in the Mac OS X startup volume). If something happens to this plug-in, you won't be able to use iTools. To solve this problem, use the Mac OS X Installer to reinstall the plug-in.


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