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Chapter 4. Getting Help > Secrets of the Windows Masters: Searching the Knowled...

Secrets of the Windows Masters: Searching the Knowledge Base with Keywords

One of the most powerful ways to search for information in the Microsoft Knowledge Base is with the help of keywords. In a conventional search, you have to guess at which words might appear in the body of a KB article, and if your word is common enough, you're likely to receive hundreds (or thousands) of irrelevant hits.

Windows veterans know the secret way to avoid this dilemma: Use the keywords that Microsoft support personnel assign to each article when they add it to the Knowledge Base. By using these keywords, you can guarantee that the search results will turn up a targeted list of relevant articles.


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