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Troubleshooting

Text Encoding

Some recipients complain that all my paragraphs appear as a single long line or that my messages are filled with equal signs.

Mail format options control how Outlook Express encodes your messages using Multipurpose Internet Mail Extensions (MIME). Quoted-Printable MIME replaces line endings and special characters (such as accented vowels) with an equal sign and an optional numeric code. This technique allows you to send some formatting information using ASCII characters. Your recipients are seeing this encoding through a mail reader that isn't fully compliant with the MIME standard. If they're unable or unwilling to switch to another mail client, choose Tools, Options; click the Send tab; and click the Settings button to the right of the mail format you've chosen. Change the Text Encoding option to None, and the problem should disappear; unfortunately, you also lose the ability to use extended ASCII characters.


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