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Chapter 13. Printing > Troubleshooting

Troubleshooting

Help with Basic Printer Problems

The help files that come with Windows 98 include several Troubleshooters, which are wizardlike guides to helping you solve common print errors that might occur. If you experience a printing problem in Windows 98 and are not able to fix it on your own, you should try the Print Troubleshooter before seeking technical support.

To start the Print Troubleshooter, click on the Start button and select Help. In the Help window, double-click on the Troubleshooting book icon and then again on the Windows 98 Troubleshooters icon. This item expands to show a list of Troubleshooters from which you can select. Click on Print in this listing to open the Windows 98 Print Troubleshooter in the right pane of this window, as shown in Figure 13.13.


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