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About the Authors

About the Authors

Dean Andrews is a freelance writer living in Boston. After receiving a bachelor degree in computer science from the University of California at Berkeley, he worked as software developer at IBM and was a systems consultant to small businesses in the San Francisco bay area. In 1991, he joined the computer press and has worked on staff at InfoWorld, as a senior test developer, and PC World, as the manager of usability testing. Now, as a freelancer writer, he frequently contributes to a variety of publications including PC World, Macworld, and Boston.com, the online hub of the Boston Globe. Mr. Andrews also is a contributing author in Peter Norton's Guide to Upgrading and Repairing PCs and Windows 98 Installation and Configuration Handbook.

Ty Belknap has been in the computer industry for more than six years, working as a hardware technician, technical support advisor, and software support engineer. He helped launch the Windows 95 help desk for Microsoft and vowed to "never do it again." He currently is a support engineer for a government agency in Washington state. He is spending his free time obtaining his MCSE, and currently holds MCPs in Windows 95 and Networking Essentials. Ty can be reached by email at wrldbuld@blarg.net.

Ed Bott is a bestselling author and award-winning computer journalist with more than 12 years experience in the personal computer industry. As senior contributing editor of PC Computing magazine, he is responsible for the magazine's extensive coverage of Windows 95/98, Windows NT, and Microsoft Office. He also writes the magazine's monthly "NT Update" column. From 1991 until 1993, he was editor of PC Computing, and for three years before that he was managing editor of PC World magazine. Ed has written eight books for Que Publishing, including Special Edition Using Office 2000, Using Windows 95 with Internet Explorer 4, Special Edition, and Using Office 97, both published in 1998.

Ed is a two-time winner of the Computer Press Award, most recently for PC Computing's annual Windows SuperGuide, a collection of tips, tricks, and advice for users of Windows 95, Windows 98, and Windows NT. For his work on the sixth annual edition of the Windows SuperGuide, published in 1997, Ed and co-author Woody Leonhard earned the prestigious Jesse H. Neal Award of the American Business Press, sometimes referred to as "the Pulitzer Prize of the business press." He lives in Redmond, Washington, with his wife, Judy Merrill, and two incredibly smart and affectionate cats, Katy and Bianca.

Phil Callihan is the WAN Administrator at the National Center for Manufacturing Sciences (NCMS), a research and development consortium based in Ann Arbor, Michigan. Phil has six years of experience with Microsoft products and holds both the MSCE and MCT certifications from Microsoft. In addition to his employment at NCMS, he works as consultant and performs training in Microsoft Networking and Internet technologies. He is a 1993 graduate of the University of Michigan. Phil lives in Ann Arbor, Michigan with his wife Lisa and their dog Tribble. Phil can be reached on the Internet at philc@ncms.org and on his home page (http://mis.ncms.org/philc/phil.htm).

Michael Desmond is a senior associate editor at PC World magazine and author of Peter Norton's Guide to Upgrading and Repairing PCs. He is also president of the Computer Press Assocation, an organization of working editors, writers, and producers covering computing issues and the industry. He is a contributor to both the Special and Platinum Editions of Using Windows 98 and was co-author of Platinum Edition: Using Windows 95. Michael lives in Vermont with his wife, Anne, and two sons, Kevin and Patrick.

Theresa Hadden, MCSE, MCT, has more than 10 years of System Administration experience using Novell, UNIX, and Windows NT. She is presently teaching in the MCSE program at a local college where she teaches core courses and Internet products, both in the classroom and via the Internet. In addition, she does consulting for organizations with Windows NT and Novell networks. She is actively involved in the design and implementation of online courses that include instructor access utilizing audio conferencing via the Internet. She is the mother of two sons and lives in New Mexico.

Jerry Honeycutt provides business-oriented technical leadership to the Internet community and software development industry. He has served companies such as The Travelers, IBM, Nielsen North America, IRM, Howard Systems International, and NCR. Jerry has participated in the industry since before the days of Microsoft Windows 1.0, and is completely hooked on Windows 95 and the Internet.

Jerry is the author of Using the Internet with Windows 95, Windows 95 Registry & Customization Handbook, Special Edition Using the Windows 95 Registry, VBScript by Example, Special Edition Using the Internet 3E, Using the Internet 2E, and Windows NT and Windows 95 Registry and Customization Handbook published by Que. He has been printed in Computer Language magazine and is a regular speaker at the Windows World and Comdex trade shows on topics related to software development, Windows 95, and the Internet.

Feel free to contact Jerry on the Internet at jerry@honeycutt.com or visit his Web site at http://rampages.onramp.net/~jerry.

Grant King is a software developer, author, and attorney who lives in Atlanta with his wife, Nancy, and daughter, Elizabeth. He has been either the lead author or a contributing author on several books and articles relating to 32-bit Windows operating systems and software development. He also maintains The Windows Mill, a Web site devoted to news about Windows 95, Windows 98, and Windows NT. Grant received his B.A. from The University of the South and his J.D. from Georgia State University College of Law where he graduated magna cum laude. His email address is ggking3@mindspring.com.

Curtis Knight is a senior quality assurance analyst, technical writer, and technical editor. Curtis lives in Vancouver, Washington. By day he works in Symantec Corporation's Beaverton, Oregon development site. At night he is a freelance writer and technical editor for Macmillan Computer Publishing.

Curtis' overall computer industry experience includes MIS, technical support, data recovery, quality assurance, technical writing, and technical editing. Like most computer professionals, he is his family's personal computer consultant. He is currently training his 11-year-old son to take over the family consulting responsibilities.

Dan Logan is an award-winning freelance writer, book publisher, technical writer, and journalist from Cambria, California. He has contributed to several computer books, including Que's Using PCs. He has also published a regional book, the Computer Resource Guide: San Luis Obispo and Santa Maria, and is publisher of a regional Web site and newsletter called the Tri-tip Computer News (http://www.thegrid.net/dlogan). Dan's articles have appeared in more than 40 magazines and newspapers, including the Los Angeles Times and San Francisco Chronicle. He is on the board of directors of Softec, the Central Coast Software and Technology Association.

Larry Passo is a Principal Systems Engineer for QuickStart Technologies, a Microsoft Solution Provider Partner and Authorized Technical Education Center, at their headquarters in Newport Beach, California. With more than 20 years of experience in the computer industry as a software developer, design engineer, and network specialist, Larry holds certifications as both a Microsoft Certified Systems Engineer and as a Microsoft Certified Trainer. He provides advanced-level consulting and training for a variety of Microsoft operating systems and the Microsoft BackOffice family of products and is a contributing writer for Microsoft Certified Professional magazine. Larry and his wife, Debra, live in Irvine, California.

Ron Person has written more than 20 books for Que Corporation, including the best-selling original editions of Special Edition Using Microsoft Word 97 and Special Edition Using Microsoft Excel 97. He was lead author for the original editions of the best-selling Special Edition Using Windows 95 and Platinum Edition Using Windows 95. He has an M.S. in Physics from Ohio State University and an M.B.A. from Hardin-Simmons University. Ron was one of Microsoft's original Consulting Partners and Microsoft Solution Providers.

James Portanova, CNE, is a self-employed computer programmer and consultant who has earned a CTIA A+ certified technician rating. He owns Network Consulting Services, which specifies, installs, configures, maintains, and troubleshoots local area networks for small- to medium-sized business and professional clients. He is also the owner of Hot Properties Software, the programming and reselling arm of his business.

James earned a B.A. in English and Philosophy from Adelphi University in Garden City, New York in 1976.

He is the author of the 1996 "Career Focus" feature article for LAN Times. James is currently involved in completing the requirements for the MCSE+Internet track.

Lisa Porter works as a systems engineer and database programmer with Triad Systems, Inc. in Dayton, Ohio. She holds a certification as an MCSE and is a Microsoft Certified Trainer. She has more than 10 years experience in programming and has been working with the Microsoft Windows environments for the past seven years. She consults through the business that she and her husband, Michael Porter, own. Her network engineering knowledge, combined with her programming experience, gives her exceptional troubleshooting skills in a variety of systems environments. When she is not working, she enjoys spending time with her husband and the rest of the "family," consisting of their basset hound, cat, and her horse. Lisa can be reached by email at lporter@triadsysinc.com.

Michael E. Porter is a systems consultant for Triad Systems in Dayton, Ohio. Mike earned a Bachelor of Science Degree from Miami University in Oxford, Ohio and a Master of Business Administration with a concentration in MIS from the University of Dayton.

Mike is also a senior instructor with Learning Tree International focusing on Microsoft operating systems, TCP/IP, and systems security. Mike has more than 14 years of systems and networking experience as NetWare systems administrator, NT administrator, and UNIX systems integrator. Mike currently holds an MCSE and is in the process of completing the CNX designation. He and his wife, Lisa, live in Oakwood, Ohio with their basset hound, Hank.

Paul Sanna has been using PCs for almost 10 years, and he has been using Windows NT since its first Beta program. Paul is a project manager in the development department of Hyperion Software, Stamford, Connecticut, where he works on the company's line of client/server financial accounting software. He has co-authored three books on Windows 95, Understanding Windows 95, Inside Windows 95 (New Riders), and The Windows Installation and Configuration Handbook (Que). He has a degree in English from Boston University. Paul lives in Bethel, Connecticut, with his wife, Andrea, his twin daughters, Rachel and Allison, and their new sister, Victoria. He can be reached on the Internet at psanna@ix.netcom.com.

Rob Tidrow is a writer, Web site designer, trainer, and president of Tidrow Communications, Inc., a firm specializing in content creation and delivery. Rob has authored or co-authored more than 25 books on a wide variety of computer topics, including Windows 95, Netscape Communicator 4, Windows NT, and Microsoft Internet Information Server 4.0. He authored Windows 95 Registry Troubleshooting, Windows NT Registry Troubleshooting, Implementing and Supporting Windows 95, all published by New Riders, and Windows 95 Installation and Configuration Handbook, published by Que. He is also contributing author to Special Edition Using Microsoft Office 97, Inside Windows 95, Deluxe Edition, Platinum Edition Using Windows 95, Inside the World Wide Web, and Windows 95 for Network Administrators, all published by Macmillan Computer Publishing. He lives in Indianapolis, Indiana with his wife, Tammy, and their two sons, Adam and Wesley. You can reach him on the Internet at rtidrow@iquest.net.

John West is a managing consultant at IntelliNet Corporation (http://www.intelli.net), based in Atlanta, Georgia. IntelliNet is a Microsoft Solution Provider Partner and ATEC, specializing in infrastructure planning, deployment, and support. John is an MCSE, MCSD, MCT, and CNE. When he's not designing large NT-based network deployments, he enjoys creating Web sites with ASP and programming with Visual Basic. He likes to write programs that help administer and monitor the networks he's implementing. To relax, he enjoys boating at Lake Lanier and hanging out with his friends from church. Contact John at johnw@intelli.net.

Craig Zacker has been employed as a network administrator, a technical writer and editor, a Webmaster, a technical support engineer and supervisor, a courseware developer, and a freelance network consultant. He now spends most of his time tinkering with computers and writing about them. His previous credits for Que include Special Edition Using NetWare 4.1, Platinum Edition Using Windows 95, Windows NT 4.0 Workstation Advanced Technical Reference, and Upgrading and Repairing Networks, among others. He can be reached at craigz@tiac.net.

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