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Appendix > Technical Support on Microsoft CD-ROM

Technical Support on Microsoft CD-ROM

One of the most valuable resources of technical knowledge on Windows and Windows applications is TechNet. TechNet is a compilation of troubleshooting procedures, technical papers, product descriptions, product announcements, drivers, and so on. It is available on a monthly CD-ROM for a fee or available over the World Wide Web for free. If you are a company with many Windows users or a consultant using Microsoft products, you must learn how to use TechNet.

If you support only a few people or do not have to frequently download files, the free Knowledge Base on the Web might work well for you. The Knowledge Base contains much of the same information as the TechNet CD-ROM, but it is free.


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