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Chapter 5. Fixing Computer Problems > Using Remote Assistance for Hands-On Help

Using Remote Assistance for Hands-On Help

Have you ever called a friend to ask for help with a Windows problem? You know how frustrating the experience can be, trying to describe exactly what you’re seeing on the screen, painstakingly reading error messages out loud, and trying to follow along with sometimes confusing instructions. It would be so much easier if the friend were able to sit down in front of your computer. But that’s not possible when the two of you are miles away. Or is it?

Thanks to a new feature in Windows XP called Remote Assistance, a friend or technical support professional can connect to your computer over the Internet. The expert on the other end of the connection can see the contents of your screen in a window on his or her computer. With your permission, your helper can take charge, making changes to the Windows registry, uninstalling device drivers, and performing just about any task that you can perform while sitting at your keyboard.


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