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B. Troubleshooting > Where to Get Troubleshooting Help

Where to Get Troubleshooting Help

If the basic steps described in this chapter haven’t helped, the universe is crawling with additional help sources.

Help Online

These Web sites contain nothing but troubleshooting discussions, tools, and help:

  • Apple Discussion Groups (discussions.info.apple.com). The volume and quality of question-and-answer activity here dwarfs any other free source. If you’re polite and concise, you can post questions to the multitudes here and get more replies to them than you’ll know what to do with.

  • Apple’s help site (www.apple.com/support). Apple’s help Web site includes downloadable manuals, software updates, frequently asked questions, and many other resources.

    It also has a Search box, which may look mild-mannered but is actually the mother of all troubleshooting resources: the Knowledge Base. This is the collection of 50,000 individual technical articles, organized in a searchable database, that the Apple technicians themselves consult when you call for help. You can search it either by typing in keywords or by using pop-up menus of question categories.


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