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Chapter 13. Printing, Fonts, and Faxing > Printer Troubleshooting

13.5. Printer Troubleshooting

If you're having a problem printing, the first diagnosis you must make is whether the problem is related to software or hardware. A software problem means the driver files have become damaged. A hardware problem means there's something wrong with the printer, the port, or the cable.

Test the printer by sending it a generic text file from the command line. (Printing a regular printer disk file isn't an effective test, because if there's a problem with the driver, the codes in the file are likely to contain the problem.) To perform such a test, locate a text file, or create one in Notepad. Then choose Start→All Programs→Accessories→ Command Prompt; send the file to the printer by typing copy filename. txt prn and then pressing Enter. (Of course, remember to type the file's actual name and three-letter extension instead of filename.txt.)


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