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Chapter 3. Getting Help > Getting Help from Microsoft

Getting Help from Microsoft

When all else fails you can get help—free or paid—from Microsoft directly:

Microsoft Help and Support web site. Microsoft’s online support pages at http://support.microsoft.com (Figure 3.25) let you:

  • Get answers to frequently asked questions (FAQs)

  • Download software updates, Service Packs, patches, and device drivers

  • Ask nontechnical questions about pricing, training, and other Microsoft products

  • Search the Microsoft Knowledge Base of more than 250,000 support articles, if you don’t want to reach it through Help Center

Figure 3.25. Start on this page and follow this trail of clicks to get help from Microsoft: Support Services > Personal Support > More - Windows... > Microsoft Windows XP Home [or Professional] Edition. The page that you land on also has a Post Support Questions newsgroup link. Try posting a technical question and check back later to see if anyone answered.

Free telephone support. If you purchased your copy of Windows XP separately—that is, it didn’t come on your computer—you can call Microsoft for unlimited help with installation. After XP is up and running, you can email or call for free (but not toll-free) help with two more problems. In the United States, the number is (425) 635-3311 (Redmond, Washington).

Paid telephone support. The meter starts running after you use up your free requests. Microsoft charges you $35 (U.S.) per request. (A single incident can span several phone calls.) The toll-free number is (800) 936-5700 (Figure 3.26).

Figure 3.26. Here are the U.S. phone numbers for no-charge and paid Windows phone support.



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