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Troubleshooting

Occasionally, you might experience problems using your Mac. Here are some examples:

  • An error message appears on screen when you attempt to perform a task.

  • An application "unexpectedly quits" while you are using it.

  • An application simply won't work correctly.

  • You can't open a certain file.

  • Your computer "freezes" or "locks up"—either at startup or while working with an application-making it impossible to move the mouse pointer, quit an application, or even properly restart the computer.


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