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Chapter 7. When You Can't Print > Solve It! When Things Go Wrong

Solve It! When Things Go Wrong

Most of the time, if you have followed the preceding three steps—select the Chooser, Page Setup, and Print—your printing proceeds without any further problem. Then there are those remaining times, when the printer simply refuses to cough up your request. The following sections detail the myriad of reasons that a printing request may fail and what you can do about it.

TAKE NOTE — General Advice for All Printing Problems: Try Again

Before bothering to wade through all of the specific advice in the rest of this chapter, simply try printing again. Maybe you had a one-time glitch and the problem will not repeat itself.

For starters, if you get an error message that includes a Try Again button, give it a try (unless you already suspect that you know what the problem is and know that simply trying again immediately will not work). If the error message offers any explanation or advice, make use of it (such as by adding paper or turning on AppleTalk, as indicated) and then try again. You may have to select Cancel Job or Stop Queue (or whatever) before you can do this.

Otherwise, simply quit the application from which you are trying to print. Launch it again and try to print again. If that fails, turn the printer off; wait about ten seconds or so; then turn the printer back on and try again (this reinitializes the printer). If even that fails, shut down the Mac and the printer. Then turn everything back on and try to print the document yet again. Always make sure the printer is correctly selected in the Chooser.

Obviously, if you had a system crash, you may have little choice but to restart and try again.

If it is practical to do so, before trying to print again, close all open applications and documents not needed for the printing to proceed. This frees up additional RAM, which may solve the problem.

Note: If an error message does not appear on your screen (either while in the application or in the Finder), you may have to select PrintMonitor or open the default desktop printer (if you are using this software) before you can see it. In any case, the Mac may seem to freeze briefly before an error message appears. If so, don't worry; the error message will usually show up in a few moments. If not, you probably did not get any error message.

  • SEE ESPECIALLY: "QuickFixes! Troubleshooting Desktop Printers" and "Printing Halts Due to a System Crash, PostScript Error, or Other Printing-Related Error."



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