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Fixit 31. Seek Technical Support or Othe... > Other Options for Vendor Technical S...

Other Options for Vendor Technical Support

Instead of calling a company's technical support phone line right away, it pays to first consider a company's other support options. These days, the most common other option is Web-based technical support. Other possibilities include email support and fax-based support. However, even if you just want to send an email message to a company, you may need to go its Web site to find out their email address.

Often you may get a quicker (and sometimes more accurate or more detailed) response by using these services rather than using the phone to talk to tech support. With the phone, you may have to wait on hold or even leave a message and wait for someone to call you back. And the person who finally responds may know less about your problem than the information available on the Web. Plus, companies often charge for telephone support; Web support is always free.


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