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Vendor Technical Support

Telephone Technical Support

When to call technical support Telephone support is still probably the most frequently used method of getting technical support. Basically, it is a help line for problems specific to the company's products. The phone number for technical support should be in the manual that came with the product. Arrangements for technical support lines vary. Some phone numbers are toll-free, others are not.

Increasingly, tech support is no longer a free option. Even Apple no longer provides free support beyond 90 days. Depending upon the vendor, you either have to pay a subscription fee (which entitles you to a certain number of incident requests or provides tech support for a specific duration of time) or you pay a per-incident fee each time you call. If it turns out that the problem is due to something that needs to be fixed under warranty, the fee is typically waived.


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