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Part 1: Background and Basics > Problem Solving: General Strategies

Chapter 3. Problem Solving: General Strategies

Uh-Oh...

Five Steps to Solving Macintosh Problems

  1. Read Alert Box Messages

  2. Check If the Problem Repeats

  3. Isolate the Cause

    Look for Recent Changes or Unusual Circumstances

    Assess the Specificity of the Problem

  4. Go for Help

    Check the Manual!

    Get Outside Help

    Consult This Book

  5. Fix the Problem

    The Troubleshooter's Cure-Alls

Preventing Problems

Go Exploring

Work Only with Duplicates

Use Undo

Use Cancel


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