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Chapter 29. When Windows Won't Work: Tro... > Handling Hardware Headaches - Pg. 354

When Windows Won't Work: Troubleshooting Common Problems 354 Windows Wisdom If you can't find a driver that specifically says it's compatible with Windows XP, you may be able to get away with a driver that works with Windows 2000, instead. Before you update the driver, you need to get the latest driver from the manufacturer. This is most easily accomplished on the manufacturer's Web site. When you get there, look for a link that says "Support," "Downloads," or "Drivers." Follow the links until you get to the file you need to download. Make sure that the file you get will work with your device and is compatible with Windows XP. When the driver file is downloaded, open the file. You'll probably have to do one of the following: · If the file is a compressed (zipped) archive, double-click it and then extract all the files to some empty folder. · If the file is an executable, it will likely ask you where you want the files to be extracted. Again, be sure to specify an empty folder. To update the driver, follow these steps: 1. 2. 3. 4. 5. In the device's Properties dialog box, click the Driver tab's Update Driver button. The Hardware Update Wizard takes a bow. Activate Install from a list or specific location and click Next. Activate the Include this location in the search check box and then use the text box to enter the location of the extracted files (or click Browse to find the folder using a dialog box). Click Next. If you see a Hardware Installation dialog box warning you that the hardware "has not passed Windows Logo testing," say "whatever" and click Continue Anyway. When the wizard lets you know that it has installed the driver, click Finish. When you update to a driver that Windows XP doesn't trust, it creates a restore point to enable you to recover quickly should the driver turn out to be a dud. (See Chapter 27 for info on using System Restore.) Mending Your Mouse My mouse pointer moves erratically. You'll sometimes find that you move your mouse on its pad, and the darn pointer either stays where it is, or it heads off into oblivion or some other equally inconvenient spot. When this happens, try out the following solutions: Make sure the mouse is attached to your computer.This may seem somewhat obvious, but the number-one rule when troubleshooting any device is to first ask "Is it plugged in?" You'd be surprised how often the answer is a sheepish "No."