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Chapter 29. When Windows Won't Work: Tro... > Dealing with Applications That Won't... - Pg. 346

When Windows Won't Work: Troubleshooting Common Problems 346 Why do these crashes happen? There are almost as many answers to that question as there are programs. Here are the main causes: · The rogue program wanders into some off-limits area of memory or steps on the toes of another running program. This may be caused by an older program or by a program that's poorly written. Try upgrading to a newer version. Alternatively, contact the manufacturer to see if they're aware of the problem and can provide you with a fix (commonly called a patch ). If the problem persists or if no newer version is available, consider switching to a different program. · The program is an older version that uses some internal commands that aren't compatible with Windows XP. Again, look into upgrading to a version that's designed to work with Windows XP. · The program uses a device driver that isn't compatible with Windows XP. Visit the vendor's Web site to see if an updated device driver is available (I'll talk about this process in more detail later in this chapter). · One or more of the program's files have become corrupted or deleted. This may be caused by a bad hard disk sector. Run the Check Disk program (see Chapter 27, "Smooth System Sailing: Wielding the System Tools") to fix the problem. If that doesn't help, try uninstalling the program and then reinstalling it. Perturbing Printing Problems Windows XP won't print or it reports that "This document failed to print." Windows printing usually works without a hitch, but when you consider the number of applications that print and the variety of printers they can print to, it's no wonder that Windows printing can sometimes be a real nightmare. This section looks at some solutions you can try if Windows XP refuses to print anything. Check the printer itself.Before starting any print jobs, check the following: · · · · Your printer is powered up. The cable connections are secure. There's paper in the printer. There's no paper jam. Select a different printer.If you have multiple printers installed, make sure you're printing to the correct one. When you select the File, Print command, the Print dialog box will have a list that enables you to select the printer you want to use. Install a printer driver.Your printer won't work unless the proper printer driver is installed. (See Chapter 7, "Installing and Uninstalling Programs and Devices.") If you do have a driver installed, check with the manufacturer to see if a new driver is available. Reinstall a corrupted printer driver.Alternatively, your printer driver may have gotten all mangled somehow. You need to remove the driver from your system and then reinstall it. I show you how to reinstall a driver later in this chapter. Make sure the printer is set up for the correct port.If you can't get Windows to print, it may be trying to print to the wrong port. To check this, select Start, Printers and Faxes to open the Printers and Faxes window. Highlight the icon for your printer and then select File, Properties. In the Ports tab, make sure the check box beside your printer port is activated. Make sure the printer is online.In the Printers and Faxes window, highlight your printer and then click Resume printing in the WebView panel (or select File, Resume Printing).