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Lesson 14. Troubleshooting > Troubleshooting Systematically

Troubleshooting Systematically

Troubleshooting is a process. If you go about it systematically, you'll greatly improve your chances of success. Even in those instances where you can skip a step, it's important to evaluate the process in its entirety to ensure that you are not missing something obvious.

The following illustration shows the main steps of the troubleshooting process. The first row includes steps that help you assess the problem, the second row shows steps where you identify the cause and troubleshoot so that you understand it completely, and the third row is about fixing the problem and wrapping up the issue.


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