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Lesson 14. Troubleshooting > What You've Learned

What You've Learned

This lesson introduced Apple's systematic troubleshooting process. The trouble shooting steps outlined in this lesson are not hard-and-fast rules. They are a recommended, field-tested process. Your organization may already have an established set of troubleshooting guidelines that you follow.

With whatever process you go through, you'll need to be flexible while completing it. Sometimes you'll have to go back and repeat earlier steps. For example, after you research the problem, you may find that you need to go back and try some different quick fixes. It's also possible that your research was incomplete, and a periodic review of your technical resources can ensure that you stay up-to-date.


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