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Lesson 14. Troubleshooting

Lesson 14. Troubleshooting

TimeThis lesson takes approximately 1 hour to complete.
GoalsGather information about a computer problem and verify the problem

Use online tools such as Knowledge Base and Apple Help to research a problem and its possible solution

Use the Apple General Troubleshooting Flowchart to trouble shoot Mac OS X problems

Describe the difference between quick fixes and other types of fixes

Troubleshoot top Mac OS X issues

Perform a Knowledge Base search to identify known issues with a given system


In this lesson, you'll learn about the troubleshooting process and see how the process can be applied to real-world situations you might encounter using Mac OS X.


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