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Common Networking Issues

Even though the number of dialup modem users is decreasing, they still make up a large percentage of home users and mobile users. When assisting those users, verify that the dialup account is still active. Because many ISPs provide a trial account, users frequently mistakenly try to use an expired account.

If you are using a modem, double-check the PPP settings in Network preferences. The account password may be incorrect or the phone number may no longer be valid. If using a DSL or cable modem, try restarting the modem. Sometimes a cable or DSL modem will become unresponsive and the simplest method for resetting it is to turn the modem off, wait a few seconds, and then turn it on. This may also fix a known problem where some cable modems only recognize the first MAC address that is connected to their network port.


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