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Lesson 1. Getting Started > The Methodology

The Methodology

This book is based on material provided to students attending Mac OS X Support Essentials v10.4, a three-day, hands-on course that provides an intense and in-depth exploration of how to troubleshoot Mac OS X. For purposes of consistency, we have maintained the basic structure of the course material, though you may complete it at your own pace.

This course is designed to help experienced users become experts who are able to support other Mac OS X users by:


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