Troubleshooting

The majority of problems encountered initiate from users not being able to connect. This happens primarily at login. Check the following issues when troubleshooting account management:

• Check the Directory Service binding. Is the client bound to the correct directory?

• Is the Directory Server exported correctly?

• Check the user, group, and computer list settings. Are the settings too restrictive? For example, is guest access denied and a new computer online?

• Check the preferences by logging in as a similar user. This works best if most preferences are shared by the group.

• Use the Inspector to view the raw preferences. It is especially useful if settings are set manually and copied into the user records. The Details functionality can also serve as a quick check for a set of preferences.