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Chapter 5. Getting the Most Out of Outlook > Getting the Most Out of Email

Getting the Most Out of Email

You’re probably too busy reading, composing, and managing your email to give much thought to what your life was like just a few short years ago when most of us had barely heard of email or rarely used it beyond sending out the odd internal message to a colleague or two. Now email is, hands down, the most often used and, arguably, the most important business tool in the modern day business arsenal. It’s so important that I think it’s a crime if you don’t become an expert email user, particularly an expert on Outlook’s prodigious email capabilities. Taking a few minutes now to learn the ins and outs of the Outlook Inbox will save you hours of time every week because your email work will be faster and more efficient. The first part of this chapter shows you quite a few techniques that will get you well on your way to becoming an Outlook expert.

Customizing the Inbox Message Fields

The default fields in Outlook’s Inbox tell you the basic information you need for any message. Much more information is available, however. For example, you might want to know the date and time the message was sent, the number of lines in the message, and the first few words of the message. All of these items and many more can be displayed as columns in the message list.


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