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Troubleshooting

What to Do If Your Email Recipients Receive Unexplained Attachments

You may have sent formatted RTF files to recipients whose email readers cannot handle them. Use plain text in your messages instead.

What to Do If Your Email Recipients Cannot See Fonts, Colors, Tables, and Other Message Formatting

Again, your recipients may be using email readers that can handle only text files. Send your messages as text, and if you need to send formatted information, send that information as a file attachment.


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