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Troubleshooting

What to Do If Word Does Not Properly Download a Template

Word's Template downloading feature is incompatible with Internet Explorer add-ons such as Pop-Up Stopper that immediately close pop-up windows to prevent unwanted advertising from displaying. Temporarily disable your add-on while downloading your template. For example, if you are using Pop-Up Stopper, press the Ctrl key when you click Download Now, and hold Ctrl down until the download is complete.


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